Don't miss our holiday offer - up to 50% OFF!
Shipping Policy
SUFILIVA LTD — Shipping Policy
Last updated: July 2026
1. Where We Ship
SUFILIVA ships worldwide. We deliver to every country globally including the United Kingdom, France, Belgium, Switzerland, Luxembourg, Europe, the Middle East, the United States, Canada, and beyond.
If you have any questions about delivery to your country, contact us at Support@SUFILIVA.com
2. Order Processing Time
- All orders are processed within 48 to 72 hours after payment confirmation
- Orders placed on weekends or public holidays will be processed the next business day
- You will receive a shipping confirmation email once your parcel has been dispatched
- Orders may require additional verification before dispatch — we will contact you if this applies to your order
3. Shipping Times & Costs
All prices are displayed in US Dollars ($).
Two shipping options are available for every country worldwide:
- Standard Shipping — Free
- Express Shipping — $15 via DHL
🇫🇷 France · 🇧🇪 Belgium · 🇨🇭 Switzerland · 🇱🇺 Luxembourg
| Method | Carrier | Cost | Delivery Time |
|---|---|---|---|
| Standard | Chronopost | Free | 5 to 8 business days |
| Express | DHL | $15 | 2 to 4 business days |
🇬🇧 United Kingdom
| Method | Carrier | Cost | Delivery Time |
|---|---|---|---|
| Standard | Standard Post | Free | 4 to 7 business days |
| Express | DHL | $15 | 2 to 3 business days |
🌍 Rest of Europe
(Germany, Spain, Italy, Netherlands, Portugal, Austria, and more)
| Method | Carrier | Cost | Delivery Time |
|---|---|---|---|
| Standard | Standard Post | Free | 7 to 14 business days |
| Express | DHL | $15 | 3 to 6 business days |
🇺🇸 United States & 🇨🇦 Canada
| Method | Carrier | Cost | Delivery Time |
|---|---|---|---|
| Standard | Standard Post | Free | 10 to 20 business days |
| Express | DHL | $15 | 5 to 10 business days |
🌍 Middle East
(UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Morocco, Algeria, Tunisia, and more)
| Method | Carrier | Cost | Delivery Time |
|---|---|---|---|
| Standard | Standard Post | Free | 10 to 20 business days |
| Express | DHL | $15 | 5 to 10 business days |
🌏 Rest of World
(All other countries worldwide)
| Method | Carrier | Cost | Delivery Time |
|---|---|---|---|
| Standard | Standard Post | Free | 14 to 30 business days |
| Express | DHL | $15 | 7 to 14 business days |
4. Important Notes
- Shipping begins only after you receive your shipping confirmation email
- Orders may require additional verification before dispatch — we will contact you if this applies
- All delivery times are estimated from the date of dispatch and are not guaranteed
- You can track your order via your SUFILIVA account or through the link in your shipping confirmation email
5. Order Tracking
Once your order has been dispatched you will receive a shipping confirmation email containing:
- Your tracking number
- A direct link to track your parcel in real time
Please allow up to 48 hours for tracking information to update after receiving your confirmation email.
If you have not received your tracking details within 5 business days of placing your order, contact us at Support@SUFILIVA.com
6. Customs, Duties & Taxes
- Orders shipped outside the United Kingdom may be subject to customs duties, import taxes, or fees imposed by your country
- These charges are the responsibility of the customer and are not included in our prices or shipping costs
- SUFILIVA has no control over customs processing times or fees
- We recommend checking your local customs regulations before placing an order
7. Failed Delivery & Returned Packages
If a package is returned to us due to:
- An incorrect or incomplete delivery address provided by the customer
- The customer not being available to receive the package
- The package being refused at customs due to customer error
We will contact you by email. You will have the option to:
- Have the package reshipped at your cost
- Receive a refund for the product value only — original shipping costs are non-refundable
8. Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at Support@SUFILIVA.com
Please include:
- Your order number
- A description of the issue
- Photos of any damage if applicable
We will investigate and resolve the issue by offering a replacement or refund where appropriate.
9. Delays
SUFILIVA is not responsible for shipping delays caused by:
- Customs inspections or clearance
- Natural disasters or extreme weather
- Strikes or postal service disruptions
- Public holidays in the destination country
- Incorrect address information provided by the customer
We will always keep you informed if a delay affects your order.
10. Dropshipping Partners
Some of our products are fulfilled by trusted partners including CJ Affiliate. In these cases your order may ship directly from our supplier. The same shipping standards, tracking, and customer service commitments apply regardless of which partner fulfils your order.
11. Contact Us
For any shipping-related questions please contact:
SUFILIVA LTD
20, Wenlock Road
London, N1 7GU
United Kingdom