At SUFILIVA, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
1. Returns
You have 30 days from the date you receive your order to return an item.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by the original receipt or proof of purchase
The following items cannot be returned:
- Items that have been used, washed, or damaged after delivery
- Gift cards
- Downloadable products (e-books)
- Items marked as Final Sale
2. How to Start a Return
To initiate a return, please contact us at:
📧 Support@SUFILIVA.com
Please include in your email:
- Your full name
- Your order number
- The item(s) you wish to return
- The reason for your return
Our team will respond within 2 business days with return instructions.
3. Refunds
Once we receive and inspect your returned item, we will notify you by email.
If your return is approved:
- Your refund will be processed within 5–10 business days
- The refund will be applied to your original payment method (Stripe, PayPal, or card)
If your return is not approved, we will contact you with an explanation and return the item to you.
4. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank account again
- Contact your credit card company — processing times may vary
- If you still have not received it, contact us at Support@SUFILIVA.com
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us at Support@SUFILIVA.com
6. Return Shipping
- If the return is due to our error (wrong item, defective product) — we cover the return shipping cost
- If you are returning for personal reasons (wrong size, change of mind) — the return shipping cost is your responsibility
We recommend using a trackable shipping service. SUFILIVA is not responsible for items lost during return shipping.
7. Sale Items
Only regular-priced items may be refunded. Items purchased on sale or with a discount code may not be eligible for a full refund unless they are defective.
8. International Returns
For international orders, the customer is responsible for all return shipping costs and any customs or import duties. Please mark the package clearly as “Returned Goods” to avoid additional charges.
9. Contact Us
For any questions about our return policy, please contact:
SUFILIVA LTD
20, Wenlock Road
London, N1 7GU
United Kingdom
📧 Support@SUFILIVA.com
📧 contact@SUFILIVA.com